Is ordering from you on the Internet safe and secure?
Do you ship to my country?
How long will it take for my order to arrive?
Can I order items which are ‘Out of Stock’
What do I do if the goods I ordered haven't arrived?
What should I do if I have problems placing my order?
Can I change my order after it has been submitted?
Can I cancel my order after it has been submitted?
What do I do if I've placed a duplicate order?
Why didn’t I receive an email confirming my order?
How can I tell if an item is in stock?
What if I can’t find what I’m looking for on your website?
Do you have a catalogue?
Do you offer wholesale prices to shops and other businesses?
How accurate are the product images on the site?
How accurate are the sizes listed on your Web pages?
How do I get you to stop emailing me your newsletter?
Do you share my personal information?
How can I order from you without using my credit card on-line?
How can I pay for my order?
Do you accept cash?
Where do I send my cheque or postal order?
Can I pay you in Euros or Dollars?
Which credit cards do you accept?
Which debit cards do you accept?
Do you accept Western Union or wire transfers?
How do I use a discount code?
When am I charged for my order?
How will I know when my order ships?
Can I return my order?
I’m not at home during the day. How can I get my goods?
What should I do if my goods were damaged in transit?
What should I do if some of my order is missing?
What should I do if you've sent me the wrong goods?
Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online from a reputable store like Loudclothing.com as it to pay using your credit or debit card in a shop.
Do you ship to my country?
We ship to the UK, Europe, North America and several other countries as well. If your country appears in the country dropdown list then we are able to ship to your address.
How long will it take for my order to arrive?
Most orders are dispatched within one to five working days. Occasionally, when there is a temporary problem with one of the items you’ve ordered, your order may be delayed. Once your order has been dispatched it takes one or two days to be delivered to UK addresses, about a week to be delivered to European addresses and two or three weeks for all other countries.
Can I order items which are ‘Out of Stock’
Sadly you can't buy stuff that is out of stock.
What do I do if t he goods I ordered haven't arrived?
The first thing you should do if the goods haven’t arrived even though we’ve emailed you getting you they’ve been sent is contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should wait two weeks and then contact their postal delivery office. If the postal delivery office hasn’t been able to help you email our customer service team who will then investigate for you.
What should I do if I have problems placing my order?
If you have a problem at any point before entering your credit or debit cards details or if you are planning to pay by phone, cheque or money order it is safe to simply resubmit your order. Your first order will be automatically deleted in due course. If you have already entered your credit card or debit card details we recommend that you email us at ticketmaster@loudclothing.com and we will investigate
Can I change my order after it has been submitted?
Sadly our system doesn’t make it possible to change an order you’ve already completed. The only thing you can do is cancel your initial order and place a new one. Please email our customer service team (ticketmaster@loudclothing.com) who will arrange to cancel to the order and refund you any money you’ve paid. You can also call our team on 0870 766 9727 (+44 870 766 9727) from outside the UK). Please note this phone number is only for Official T-shirt related enquiries only. If you have placed an order and chosen to pay by cheque or international money order simply place a new order and your first order will be cancelled automatically in due course.
Can I cancel my order after it has been submitted?
If you wish to cancel an order you’ve placed please send a message to our customer service team who will arrange to cancel to the order and refund you any money you’ve paid. You can also call our team on 0870 766 9727 (+44 0870 766 9727 from outside the UK). Please note this phone number is only for Official T-shirt related enquiries only. You can only cancel an order prior to it being dispatched.
What do I do if I've placed a duplicate order?
If you order twice by mistake send a message to our team and tell them the reference number of the item you want cancelled. They will arrange to cancel to the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.
Why didn’t I receive an email confirming my order?
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota. The other reason is that you accidentally entered your email address wrongly when you registered with us.
How can I tell if an item is in stock?
If a product has a ‘Buy’ button is should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related shipping costs.
What if I can’t find what I’m looking for on your website?
If you can't find what you're looking for on the site we, sadly, don't have it. We do add products all the time so it might be worth checking again in a few weeks.
Do you have a catalogue?
Because we stock so much (and because new products arrive every day) it isn’t practical to produce a paper catalogue. We are considering doing a catalogue featuring a small selection of our products in the future.
Do you offer wholesale prices to shops and other businesses?
Loudclothing.com is a retail website and we do not offer wholesale prices to shops. If you want to sell the products we feature in your shop please contact CID on +44 (0)116 276 6577.
How accurate are the product images on the site?
We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image which doesn’t please let us know by emailing us.
How accurate are the sizes listed on the site?
We do our best to make sure that the sizes we show are right and unlike many other sites give a chest measurement on our t-shirts rather than just a small, medium or large size guide.
How do I get you to stop emailing me your newsletter?
All you have to do is to click on the link at the bottom of one of the newsletters you receive from us.
Do you share my personal information?
Your personal information isn’t supplied to third parties except when it is required by law. We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else.
What is my username and password for the site?
We don't give you a username and password. So that you can trace your order all you need is the order number and your email address.
How can I order from you without using my credit card on-line?
We accept cheques and postal orders from UK customers and international money orders from international customers. Customers can also opt to place their order online and then call us with their payment details. To do this select ‘Credit card by phone’ as your payment option in the shopping cart. The number to call will be shown on-screen.
How can I pay for my order?
We accept payment by all major credit cards, sterling international money orders, cheques (drawn on UK banks) and Paypal. Some payment methods aren’t available in some parts of the world.
Do you accept cash?
Sending cash through the postal system is a very bad idea and we don’t recommend you do so. If you choose to send money through the post it is at your own risk.
Where do I send my cheque or postal order?
Once you’ve placed your order you will receive an email telling you the address to send your payment to, though, for reference, it is:
Ticketmaster
c/o
Loudclothing.com
11 Waterside Road
Hamilton
Leicester LE5 1TL
United Kingdom
Can I pay you in Euros or Dollars?
All transactions on Loudclothing.com take place in Pounds Sterling. Because of this we can’t accept money orders, cheques or cash in any currency other than pounds sterling. All cheques and money orders must be drawn on a UK bank. If you send us payment in anything other than UK Pounds Sterling your cheque/money order will be rejected and fed into the shredder.
Which credit cards do you accept?
We accept all credit cards issued by Mastercard, Visa, JCB and American Express. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online.
Which debit cards do you accept?
We accept Visa Debit, Visa Delta, Visa Electron, Switch, Solo and Maestro. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online.
Do you accept Western Union or wire transfers?
Sadly we do not accept wire transfers or payments by Western Union transfer.
How do I use a discount code?
To use a discount code enter it into the ‘Discount Code’ area in the shopping cart. The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we can’t give you the discount once you’ve completed your order.
When am I charged for my order?
All credit card, debit card and Paypal transactions are debited during the shopping cart process. Cheque payments are taken from your account as soon as they clear (usually within five working days).
What are your shipping rates?
Full details of our shipping costs can be found here.
How will I know when my order ships?
Once your order has been dispatched from our warehouse an automated email is sent to your registered email address letting you know.
Can I return my order?
Loudclothing.com offers a money back guarantee on all its products. If you buy anything and decide within seven days that you don’t want it all you have to do is send it back to us in mint condition and we’ll refund you the cost of the items. If the goods are damaged or not what you expected please email our team before sending them back to us as we have a different procedure for dealing with these returns. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.
I’m not at home during the day. How can I get my goods?
We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person isn’t able to deliver your order because no one is in a card will usually be left giving instructions on how to arrange redelivery.
What should I do if my goods were damaged in transit?
We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you discover something in your order is damaged you should send a message to our customer service team or call us on 0870 766 9727 (+44 0870 766 9727 from outside the UK) (Please note this phone number is only for Official T-shirt related enquiries only) and explain the situation. We will arrange for replacements to be sent out to you and instruct you want to do with the damaged ones. Do not send the damaged items back without having contacted us first.
What should I do if some of my order is missing?
There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that your order has been sent out in more than one package and you haven’t received them all yet. This often happens when an order contains more than ten posters or when you have ordered posters in the same order as either postcards or shirts. Another cause is that one of the items you ordered was unavailable and so we have refunded you for that item. If this has happened a sticker will be on the enclosed delivery note detailing the refund. The final reason for your order missing items is that we have made a simple mistake while picking your order. If you discover that your goods are missing you should send us a message or call our customer service team on 0870 766 9727 (+44 0870 766 9727 from outside the UK) and explain the situation.
What should I do if you've sent me the wrong goods?
If you discover that your goods are incorrect you should send us a message or call our customer service team on 0870 766 9727 (+44 0870 766 9727 from outside the UK) and explain the situation. Please note this phone number is only for Official T-shirt related enquiries only. We will arrange for replacements to be sent out to you and instruct you want to do with any incorrect items you received. You must not send incorrect items back without having contacted us first.